Ticketek Mobile Ticket Delivery

PLEASE NOTE:
A SMART PHONE (e.g iPhone) IS REQUIRED TO USE MOBILE TICKET DELIVERY

  1. What is Mobile Ticket Delivery?

    Mobile ticket delivery will allow a customer to have a ticket delivered electronically to their compatible mobile phone and does not require a paper ticket to be printed.


  2. How does Mobile Ticket Delivery work?

    When you purchase your ticket and choose Ticketek Mobile Ticket as your delivery option, you will be required to enter your name and your mobile phone number as part of the purchase process. You also have the choice to enter multiple mobile phone numbers to have tickets in your order sent to your friends.

    Once the purchase is complete, an SMS will be sent to each phone number you have entered containing the event information and a web link. By clicking this link, a web page will be displayed containing your ticket.


  3. How do I select Mobile Ticket Delivery?

    Mobile ticket delivery will be listed with the delivery options for selected events on both the mobile and desktop websites. You can also opt for mobile ticket delivery via the Ticketek Call Centre by informing the operator. Mobile ticket delivery is not available for ticket purchases made at agencies or box offices.


  4. Where do I select Mobile Ticket Delivery?

    The mobile ticket delivery option will be displayed with the existing delivery options during the checkout process on the web. Mobile ticket delivery may not be available for every event.


  5. Can I forward my mobile ticket to a friend?

    Yes you can forward one or all of your Ticketek Mobile Tickets to any phone of your choice (consult the user manual for your particular handset for instructions on how to do this). Systems are in place at each relevant every venue to ensure that each Ticketek Mobile Ticket can only be used once. The recipient must have an internet-enabled mobile phone to be able to view the Ticketek Mobile Ticket.


  6. How many tickets can be delivered by Mobile Ticket Delivery?

    Subject to any lower ticket limit imposed by the promoter, a maximum of 10 tickets per transaction can be delivered via mobile ticket delivery.


  7. What happens if I purchase multiple tickets and received only one mobile ticket?

    If you have not received all of your expected SMS's to the nominated mobile number, please contact the Ticketek Call Centre on 132 849. Your confirmation email should include all of your delivery details plus your customer information.


  8. Does everyone in my party have to arrive together if I have selected multiple Ticketek Mobile Tickets?

    When you have more than one Ticketek Mobile Ticket in the same purchase, you can opt to have them all sent to your phone or to have them sent to multiple mobile phones. In either case a separate SMS will be sent for each Ticketek Mobile Ticket allowing all patrons to enter separately.


  9. What happens if I lose/change my phone or delete my mobile ticket?

    Ticketek Mobile Tickets may be reissued, to the ticket purchaser (only), subject to promoter approval. Please contact the Ticketek Call Centre on 132 849 for more details.


  10. What should I do if my ticket hasn't been delivered?

    Ticketek Mobile Ticket orders are subject to credit/debit card approval and customer account verification.
    Your original SMS may take a short period of time to arrive when a popular show is on sale due to the large demands placed on our systems. If you haven't received your SMS after 24 hrs, please contact the Ticketek Call Centre on 132 849.


  11. What happens if I forget my phone or my battery dies at the venue?

    If you find yourself at the venue and unable to access your Ticketek Mobile Ticket on your mobile phone, please visit the Box Office and they will be able to help you. You will need to provide photographic ID so that the staff can access your account details.


  12. What if my phone is not compatible?

    Anyone with an internet-enabled mobile phone which can follow a URL link to a web browser should be able to access a Ticketek Mobile Ticket.


  13. What will happen if the barcode is sent to a non-smartphone?

    The user will not be able to view the Ticketek Mobile Ticket. The user in this instance may view the Ticketek Mobile Ticket on a desktop computer via the link in the confirmation email and print the barcode or visit the box office on the day of the event.


  14. Will the Ticketek Mobile Ticket scanners at venues work through phone covers?

    Yes - there should be no issue using a phone that has a clear screen protector.


  15. Can I use a device larger than a mobile phone (e.g. iPad, tablet PC, laptop) to gain entry to an event?

    No - Most venues have only a small slot in the turnstile where the ticket or mobile phone is inserted to be scanned.


  16. Is there anything special I need to do when I get to the venue to scan my Ticketek Mobile Ticket?

    • If you selected to have all Ticketek Mobile Tickets sent to your mobile phone, make sure you have forwarded these on
    • Before arriving at the event open your Ticketek SMS message
    • Once your message has been opened, click on the link to reveal your Ticketek Mobile Ticket as you approach the turnstile at the venue
    • Turn-up your mobile phone's back light to aid the speed of scanning your ticket
    • Scan your ticket by placing your mobile phone, with barcode displaying, under the turnstile scanner


  17. What happens if my Ticketek Mobile Ticket does not display when I get to the venue

    See Question 11