ezyTicket™ Information

What do I need to purchase an ezyTicket™?

To purchase an ezyTicket™ you must be using one of the following web Browsers: Microsoft Internet Explorer 5.5 or higher and Firefox 1.0 or higher for PC, Safari 1.3 or higher for Mac.

How can I view and print my ezyTicket™ (PDF file)?

Within a short time of purchase you should receive an email from Ticketek containing individual ezyTicket™s in a PDF format - you will receive one attached PDF file for each ticket you have purchased.

Print each attachment and fold your ticket twice as shown in the instructions on the ticket. If you have ordered more than one ezyTicket™, each one is in a separate attachment to the email and each must be printed separately.

Please note that colour printing is NOT required, however it does need to be printed at 300 dpi or greater (old printers may print at below 300dpi). Please print on A4 paper (select "fit on page" option when printing. Each ezyTicket™ is designed to print on a single A4 piece of paper.

You will need Acrobat Reader installed to be able to open and print the ezyTicket™. Download Adobe's latest version of this FREE program here.

Protect your ezyTicket™

Please treat your ezyTicket™ as you would cash or any other valuable. If there are multiple copies of any ezyTicket™, only the first copy scanned on arrival at the event will allow the bearer entry. Thereafter, any additional copies scanned by a turnstile attempting to gain entry to the venue will result in the system displaying the message 'Second Entry'. The person holding that duplicate copy will not be allowed entry the event. Do not give copies of your ezyTicket™ to others.

Please fold your ezyTicket™ prior to arrival at the gate.

How can I use my ezyTicket™ to gain entry to the event?

On the day of the event, simply take your ezyTicket™(s) with you as you would for any event ticket. Make sure you have a separate ezyTicket™ for each person attending. There is one ezyTicket™ per attachment and Each ezyTicket™ is designed to print on a single A4 piece of paper.

Simply PRINT out your ticket, FOLD it up, and SCAN it in the scanner for entry to the event. Instructions are located at the bottom of your ezyTicket™.

What happens if I have a problem with my ezyTicket™?

If you lose your ezyTicket™ you can either:

Reprint it; or email us with an explanation and we will reissue your ezyTicket™(s) to the email address advised at the time of your purchase.

To do this click on "Help" from the Ticketek homepage and then select "Contact Us". Then choose "ezyTicket™ replacement" as your query type. Be sure to provide all the details of your initial purchase (i.e. date of purchase, event, confirmation number and account number) to assist us in reissuing your ezyTicket™(s).

Please note, we are unable to mail your ezyTicket™(s) to you.

What if someone makes a copy of my ezyTicket™?

You can make a back-up copy of your ezyTicket™, however its unique barcode allows one entry only. If multiple copies are made, the first person to arrive at the event with the ezyTicket™ will gain entry. Subsequent holders of ezyTicket™ with the same barcode will be denied entry.

For example, if you buy a ticket for you and your friend and, instead of printing each ticket out you print the first ticket and photocopy it, your friend will be denied entry because their ticket will have the same barcode as yours. Conversely, if you buy an ezyTicket™ from a someone else (e.g. a scalper) at an event, you have no guarantee that they have not printed multiple copies of that ezyTicket™ and are selling them to others.

If an ownership issue arises, you will be required to produce photo ID and the credit card used to make the booking to confirm your identity/seating entitlement. In this respect, you should only purchase an ezyTicket™ if you are planning to personally attend the event.

Do not purchase ezyTicket™(s) from unknown parties - they may not be legitimate.

Will Ticketek make this feature available for other events?

The ezyTicket™ delivery option is currently available for selected events only. However, Ticketek in conjunction with promoters and venues, are considering increasing the number of events with ezyTicket™ as an option.

How do I configure my email settings to receive ezyTicket™?

Hotmail

If you have a junk mail filter on your Hotmail account, please ensure that the following email addresses are added to your Safe List:
If they are not added, your ezyTicket™(s) may be moved to the Junk Mail folder of your Hotmail account and automatically deleted after 7 days.
Each ezyTicket™ attachment size is anywhere between 40KB - 105KB so please ensure that you have enough storage space in your Hotmail account to receive an email of that size.

MS Outlook

Go to the Tools menu.
Choose Options and go to the tab labelled Security.
Uncheck the box next to the following: "Do not allow attachments to be saved or opened which may potentially be a virus".

I am an Apple Mac, iPhone or iPad user and my ezyTicket™ does not have a barcode

The Preview software shipped with Mac OSX is unable to display the ezyTicket™ barcode information. If you are an Apple Mac, iPhone or iPad user you will need to:

Choose to save your ezyTicket™ file(s) to disk.
Open your ezyTicket™ using Adobe Reader. Download Adobe's latest version of this FREE program here.
Print your ezyTicket™.