Re-Sale Prohibited: All package elements will be rendered invalid if resold.
No Refunds: Subject to any appliable law (including without limitation the Australian Consumer Law) VIP packages and contents are non-transferable and all sales are final. There are no refunds or exchanges. Name changes will be issued at the sole discretion of Frontier.
Package Details and Instructions: All VIP package purchasers will be contacted by email (to the email address submitted at the time of purchase) approximately 5 days before the show. If you do not receive this email 5 days prior, please email HansZimmerVIP@aegpresents.com
Packages Subject to Change:All VIP package items and experiences (including any pre-show functions, times, locations and package inclusions) may vary from market to market and are subject to change at any time for any reason.
Packages Subject to Cancellation:The Artist, Promoter, Ticketing Company and Venue reserve the right to cancel any order for any reason.
Purchaser Information: You are responsible for ensuring your contact information (email and mail address) provided to us, including at the time of purchase, is correct and current and Frontier, the Artist, Ticketing Company, Venue and any other affiliated parties are not responsible for outdated or incorrect information provided by you including where incorrect information results in an undelivered product.
VIP Package Components (eg Merchandise): All VIP package components are to be picked up at the venue, night of the show.
Purchaser Information: You are responsible for ensuring your contact information (email and mail address) provided at the time of purchase is correct and current. AEG VIP, Frontier or any other affiliated parties are not responsible where incorrect information results in an undelivered product.
Arrival Time: A component of your VIP package may require you to be at the venue at a designated time. This may be well before doors open. If you arrive late to your designated time, you are deemed to have forfeited any missed components of the VIP package.
Souvenir Laminates: Souvenir laminates are for commemorative purposes only. The souvenir laminate does not gain or authorise access into the venue or any backstage areas.
Artist Interaction: There is NO ARTIST INTERACTION OR INVOLVEMENT ON DAY OF SHOW.
All sales are made subject to Frontier’s Terms of Sale and any
applicable laws. In the event of any conflict or inconsistency between
the VIP Package Additional Terms & Conditions and Frontier’s Terms of
Sale Frontier’s Terms of Sale shall take priority to the furthest extent
permitted by law.
If you have any questions regarding your VIP Package elements or have not received your VIP Package Details and Instructions 5 days prior to the show, please emaiHansZimmerVIP@aegpresents.com