Dates and Hours:
June 2020
Fri 19 – Sun 21 & Wed 24 – Sun 28
July 2020
Wed 1 – Sun 5, Wed 8 – Sun & Wed 15 – Sun 19
Tickets for this event are timed in 15-minute increments from 5.0pm onwards.
Each day, Melbourne Gardens will close at 4pm (last entry 3pm) and re-open for ticketed guests only at 5.30pm.
Ticket Information
Prices
School holiday period (27 June to 12 July 2020)
Wed: $28 per person*
Thu – Sun: $32 per person*
$100 Family price*
Dates outside of school holiday period
Wed/Thu: $28 per person*
Fri – Sun: $32 per person*
$100 Family price*
*Service/Handling fees and on the day pricing will apply
Family ticket price conditions
A family ticket admits 4 people. The family can be comprised of either 1 adult and 3 children or 2 adults and 2 children. Children must be aged 12 years and under to be eligible for the family ticket. Children aged 2 years and under are free of charge.
Do I have to book in advance?
We recommend booking in advance online. Each timed entry has a limited capacity, and we expect this event to sell out. If you wish to buy more than 15 tickets for a group, please contact Ticketek’s Groups department 1300 364 001.
If I book the wrong date, can I transfer my ticket to another date?
No. Please note: It is important to make sure that you choose the right date and time slot when you buy tickets, as we are not able to offer exchanges or refunds after tickets have been purchased.
If I am delayed and miss my slot, can I join a later slot?
Yes. We will accommodate you in the next slots based on availability.
What happens if the weather turns bad after we buy tickets?
If the weather presents a hazard and a risk to safety, the Garden’s decision to cancel the event will be made at 2 p.m. on the day of the event. You will be notified via email of any cancellation and the re-booking process. Also, please check our website and social media pages for updates.
I am visiting the Royal Botanic Gardens Victoria during the day. Will I have to leave the Garden before entering Lightscape in the evening?
Yes, to ensure that only ticket holders for Lightscape have entry to the evening event, daytime visitors must vacate the Garden. During the days when Lightscape is offered, the Garden will close at 4pm (last entry at 3pm) and will reopen at 5.30pm for ticketed guests only
How should I dress for this event?
This is an outdoor event, so please come prepared for the elements by wearing appropriate footwear and dressing warmly. Umbrellas are allowed on the trail, but we ask that you are courteous of other patrons when using them.
How long is the trail?
The trail is approximately 1.5km around Melbourne Gardens.
How much time should we allow for this event?
That depends on your pace and how often you stop. However, as a general rule, you should allow about 90 minutes.
Should I arrive in advance of my visit time?
Please do allow extra time for entry but do not arrive more than 15 minutes before the entrance time printed on your ticket. Your entry time is a 15-minute window from the time printed on your tickets. After you are admitted, you may stay as long as you would like. The event ends at 10pm. Our goal is to reduce wait times by staggering ticket sales, although there may still be some waiting time.
Can I come to the Garden after it closes if I do not have a Lightscape ticket?
No, the Garden will be open to ticket holders only. Tickets will be sold on-site, if available.
Will there be places to get a snack or warm up?
Yes, there will be food and beverages available at the entrance and on the route.
Are there restrooms along the trail?
Yes there are several areas along the trail that have restrooms for visitors.
Can I take pictures?
Absolutely. However, no tripods or monopods will be allowed.
Are the pathways wheelchair accessible?
The route is designed so that it can be navigated on paved gravel paths. The Royal Botanic Gardens Victoria has manual wheelchairs that can be loaned, free of charge, on a first-come, first-served basis on the day of use; no advance reservations accepted. If the weather conditions prohibit the trail from being fully accessible, for those needing mobility devices (wheelchairs, walkers, etc.), consideration will be made on a case-by-case basis to allow for tickets to be transferred to alternate dates. If you have particular access requirements, please call (03) 9252 2300 for further inquiries.
Are strollers allowed?
Yes, strollers are allowed.
Are pets allowed?
No pets allowed, except for service animals.
Is there white strobe lighting?
There will be some lighting sequences that have some flashing lights contained within them; however, there is no strobe lighting.