Age Restrictions: VIP Packages are available to all age categories
eligible to purchase a ticket to the concert. Participants under 18 years
of age may be required to be accompanied by a parent or legal
guardian (the parent or legal guardian may also be required to
purchase a VIP package) when participating in elements of the VIP
package.
Re-Sale Prohibited: All Fan Experience elements will be rendered invalid if resold.
No Refunds: Subject to any appliable law (including without limitation
the Australian Consumer Law) VIP packages and contents are nontransferable and all sales are final. There are no refunds or exchanges.
Name changes will be issued at the sole discretion of Roc Nation.
Package Details and Instructions: All VIP package purchasers will be
contacted by email (to the email address submitted at the time of
purchase) approximately 5 days before the concert. If you do not
receive this email 5 days prior, please double check your junk email
folder, and if you cannot locate any VIP communications, please email VIP@frontiertouring.com
Packages Subject to Change: All VIP package items and experiences
(including any pre-show functions, times, locations, and package
inclusions) may vary from market to market and are subject to change
at any time for any reason.
Purchaser Information: You are responsible for ensuring your contact
information (email and mail address) provided at the time of purchase
is correct and current and Roc Nation, Frontier, the Artist, Ticketing
Company, Venue and any other affiliated parties are not responsible
for outdated or incorrect information provided by you included where
incorrect information results in an undelivered product.
Arrival Time: A component of your VIP package will require you to be
at the venue at a designated time. This will be before doors open. If
you arrive late to your designated time, you are deemed to have
forfeited any missed components of the VIP package.
Artist Interaction: Whilst elements of VIP Packages may include an experience that the artist
may be involved in, there will be no personal interaction with the Artists.
VIP Laminates: VIP laminates are for commemorative purposes only. The VIP laminate does
not gain or authorise access into the venue or any backstage areas.
VIP Package Components (eg Merchandise): All VIP Package
components are to be picked up at the venue at the time designated
for VIP check-in on the night of the concert.
All sales are made subject to Frontier’s Terms of Sale and any
applicable laws. In the event of any conflict or inconsistency between
the VIP Package Additional Terms & Conditions and Frontier’s Terms of
Sale Frontier’s Terms of Sale shall take priority to the furthest extent
permitted by law.
If you have questions or concerns regarding the delivery, collection, or
contents, of your VIP Package inclusions, please email VIP@frontiertouring.com
N.B. There are to be no photographs or filming of the Artist during the Artist soundcheck
experience or send-off event.