Ticketek Pty Ltd (ABN 92 010 129 110) (“Ticketek”) provides ticketing services, including the sale and distribution of tickets, as agent for the venue, promoter or person responsible for holding the relevant event (the “Seller”). In providing these services, Ticketek owns and operates Ticketek.com and Ticketek.com.au (the “Site”).

Please read these Terms and Conditions carefully before purchasing a ticket. By purchasing a ticket from Ticketek, you agree to be bound by these Terms and Conditions.

These Terms and Conditions relate both to the sale of tickets and attendance at events. These Terms and Conditions apply to both the original purchaser and any subsequent ticketholders (“you”).

Variation to Terms and Conditions

Ticketek may vary these Terms and Conditions at any time by updating them. Any variations will only apply to ticket purchases made after these Terms and Conditions have been updated.

Additional Seller Terms and Conditions

Each ticket is also sold subject to any additional terms and conditions of the Seller for the particular event (including their Conditions of Entry) (“Seller’s Terms”). The Seller’s Terms may be disclosed as part of the event information on Ticketek’s website and at Ticketek agents and outlets at the time of purchase. The Seller’s Terms are also available from Ticketek on request.

General Terms and Conditions
Ticketek acts as agent for the Seller in the sale of all tickets. As such, except as specified in these Terms and Conditions, all claims in connection with tickets or events are the sole responsibility of the Seller and, except to the extent required by law (including the Australian Consumer Law) Ticketek otherwise has no liability to you.

Without limiting other remedies, Ticketek may limit, suspend or terminate the MyTicketek account of users who are acting inconsistently with these Terms and Conditions, including in particular the accounts of users who we believe are harassing, threatening or abusing our employees or other users or who act in an unlawful or inappropriate manner. For clarity, Ticketek may limit, suspend or terminate the MyTicketek account of a user which has been activated primarily to circumvent temporary or permanent suspensions already in place with respect to a different account.

Refunds, exchanges and replacements

Unless otherwise provided under the Refundable Tickets Terms and Conditions of Sale (if applicable):

1. Ticketek does not offer refunds or exchanges as a result of a change in your personal circumstances or due to external factors such as, for example, adverse weather. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). If an event is cancelled, you do not need to apply for a refund as we will automatically attempt to process a refund back to the original payment method used to purchase the ticket. Otherwise, you must apply for a refund by the earlier of: (a) 4 weeks after notification of the reschedule or relocation; or (b) 72 hours prior to the event. If you do not request a refund by that date, you will have agreed to the reschedule or relocation and will not be entitled to claim a refund;
2. If an event is cancelled, rescheduled or significantly relocated by the Seller, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange. Unless required by law (including the Australian Consumer Law), neither Ticketek nor the Seller will be liable for any other losses incurred by you as a result of the cancellation, rescheduling or relocation of an event, including any travel and accommodation expenses;
3. Ticketek will only replace lost, stolen, damaged or destroyed tickets if the authenticity of the ticket can be verified, including proof of purchase, and if you give reasonable notice before the event. Ticketek may charge a reasonable fee for the replacement of tickets. Ticketek may not replace tickets where seating is unallocated (general admission tickets);
4. You should carefully consider the refund and cancellation policies of travel, accommodation and other goods or service providers when making arrangements for attendance at an event. You may also wish to consider taking out a relevant insurance policy to cover for any losses in the event of cancellation, rescheduling or relocation;

Pricing

5. Sellers set ticket prices at the time of the initial on-sale and these often stay the same for the period tickets are on sale. However, where the Seller has elected for dynamic pricing as an option, the price of a ticket offered for sale may increase or decrease at any time prior to the event, based on demand. Advertised prices may also be changed by the Seller for a variety of other reasons at any time during the on sale period. Subject to any errors and your rights under the Australian Consumer Law, the displayed price of tickets and other items in your basket when you complete the transaction as required is the amount you will pay, regardless of any previous or subsequent change in advertised prices. The amount you will pay is clearly displayed to you on the payment page, and you will not be entitled to a refund, credit or any other price adjustment in respect of any previous or subsequent change in advertised prices.

Variations to performances or events

6. The Seller reserves the right to add, withdraw, reschedule or substitute artists, performers, teams or players and/or vary advertised programs, prices, venues, seating arrangements (including ticket categories) and audience capacity.

Conditions of entry

Admission to an event is subject to the Seller’s Terms.  In particular, the following form part of the Seller’s terms unless otherwise specified:

7. You may be denied entry into, or removed from, an event where the Seller has reasonable grounds to do so, including if you breach these Terms and Conditions or the Seller’s Terms, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the event by others.
8. If you arrive late, you may not be admitted until a suitable break in the event.
9. You may not be permitted to take into the event, or use, cameras or other photographic or recording equipment (including mobile phones).
10. You may be required to submit to a search of your person and/or possessions before entering the event.
11. By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller and Ticketek to use your image, likeness and voice obtained at the event in all media throughout the world for any purpose and without any compensation.
12. You agree to comply with all Government directions, orders and regulations relevant to attending live events, which may be in place at the time of the event.
13. You are responsible for knowing the contact details of all attendees in your group. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
14. When attending the event, you and each attendee in your group agree to assume all risks associated with COVID-19 or other such communicable diseases.

Fraud Prevention

15. We reserve the right to refuse or cancel any order if we suspect fraudulent activity. This includes, but is not limited to:
1. Orders placed with stolen credit cards or unauthorised payment methods.
2. Orders that exhibit unusual purchasing patterns or behavior.
3. Multiple orders placed by the same user within a short period.
4. Orders with mismatched billing and shipping information.
5. Any other activity that we, in our sole discretion, deem suspicious or indicative of fraud.
16. To enhance the security of online ticket purchases and monitor potentially fraudulent transactions, Ticketek employs fraud detection systems and 3-D Secure (3DS) authentication. 3DS is a security protocol that adds an extra layer of protection by requiring additional verification from the cardholder during online transactions. Transactions flagged as suspicious may be subject to additional verification or may be declined to protect both the customer and Ticketek.
17. You are responsible for ensuring that your personal and payment information is accurate and up-to-date. During the checkout process, you may be prompted to complete an additional verification step through 3DS. This may involve entering a one-time password (OTP) sent to your registered mobile number, email, or generated within your banking app. Failure to complete or satisfy the 3DS verification may result in the transaction being declined.
18. Ticketek is not liable or responsible for any losses or damages resulting from the failure to complete or satisfy the 3DS verification process.

Authenticity and validity of tickets

19. Entry to an event may be refused if the authenticity or validity of a ticket is questionable, including because the ticket has been damaged or defaced in any way, or has not been purchased from Ticketek or other authorised points of sale.

Your Ticketek Account

20. It is your responsibility to create strong and unique passwords for your account and to keep all passwords safe and secure.
21. You must not share your password with others.
22. You must not permit anyone other than you to use or access your account using your username and password. If you become aware or suspect that anyone knows your username and/or password, you should reset the password and promptly contact us.
23. Ticketek reserves the right to require you to verify your identity when you are accessing a venue or communicating with us. If such identification is not provided, you may be denied access to the venue and/or we may not be able to properly assist you.
24. You must not access the Ticketek platform for any purposes that contravenes or violates these Terms or any applicable laws.

Resale of tickets & scalping

25. Tickets may not, without the prior written consent of Ticketek and the Seller, be resold or offered for resale at a premium (including via on-line auction or other unauthorised resale sites) or used for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. Ticketek will use reasonable efforts to notify you of such action.

SCALPING WARNING: The resale of tickets in certain circumstances is governed by ticket sales legislation and may attract criminal penalties.

Collection and delivery of tickets

26. You must allow adequate time for collection or delivery of tickets. Methods of collection and/or delivery will be available when choosing your collection/delivery details. In the interests of minimising ticket scalping, Ticketek may change your delivery method to "venue collect" at its discretion.
27. Where concessions are applicable, suitable and valid identification must be provided for collection of tickets and at the event.

Limitations on number of tickets purchased

28. When purchasing tickets for a particular event you may be limited to a specified number of tickets. If you exceed the stated ticket limit, you may have any or all of your orders and tickets cancelled without notice by Ticketek at its discretion. This includes orders associated with the same name, e-mail address, billing address, credit card number or other information. Ticket limits apply to ensure fair access to tickets for fans, and as a measure to minimise ticket scalping.

System Errors

29. While Ticketek takes all reasonable care to ensure that tickets are correctly priced and only available for sale when intended, sometimes errors may occur. Ticketek may cancel an order made as a result of any such error, although in the case of a pricing error Ticketek will endeavour to contact you to give you the option of purchasing the ticket at the correct price.

Customer Errors

30. If an error on your behalf results in Ticketek reprocessing the ticket transaction at your request, Ticketek may charge to you the actual costs incurred in reprocessing the ticket transaction, including any chargeback or postage fees charged to Ticketek by a third party.

Content Suitability and Customer Discretion

31. Neither Ticketek nor the Seller takes responsibility for ensuring the appropriateness of the content presented at events. Some events may contain explicit content or may otherwise be considered inappropriate for certain audiences. It is the responsibility of the customer to exercise discretion regarding the suitability and appropriateness of the content for themselves and any accompanying attendees. By purchasing tickets, you agree to use your own judgment regarding whether the content is likely to be suitable for you and any accompanying attendees.

Earning and using Qantas Points

32. Ticketek may, at its discretion, permit you to earn and use Qantas Points to make your purchase online at premier.ticketek.com.au excluding Ticketek Gift Voucher purchases.
33. Unless otherwise specified, a reference to a use or earn of Qantas Points in these Terms and Conditions is via premier.ticketek.com.au.
34. Earning and using Qantas Points with Ticketek is subject to Qantas Frequent Flyer Program Terms and Conditions, these Terms and Conditions, Seller Terms, and any other specific terms and conditions of sale advertised at the time of purchase.
35. Qantas Points are not redeemable, refundable, or exchangeable for cash or for any other purpose or benefit unless otherwise in accordance with the Qantas Frequent Flyer Program Terms and Conditions, these Terms and Conditions, Seller Terms, and any other specific terms and conditions as notified from time to time.
36. You cannot earn and use Qantas Points on the same eligible ticket purchase.

Using Qantas Points

37. To be eligible to use Qantas Points you must have a Ticketek account and be a Member of the Qantas Frequent Flyer program.
38. When using Qantas Points on purchases, you must redeem the minimum number of Qantas Points outlined at the time of purchase.

Earn Qantas Points

39. To be eligible to earn Qantas Points, you must have a Ticketek account, be a Member of the Qantas Frequent Flyer program, and have linked your Ticketek account with your Qantas Frequent Flyer program membership at time of the relevant purchase.
40. You will earn a minimum of one (1) Qantas Point per $1 spent on eligible tickets purchased online.
41. You will not earn Qantas Points on any applicable fees, taxes attached to the price of the relevant eligible ticket.
42. You will not earn Qantas Points when purchasing tickets at a Ticketek Box Office, Call Centre or Fast Check transactions.
43. Qantas Points will ordinarily be credited to your account within 14 days of after the event date. If the event is cancelled or you cancel your purchase, you will not earn Qantas Points.

Refunds

44. If you have redeemed Qantas Points towards a purchase and are later entitled to:
1. a full refund in accordance with these Terms and Conditions (or applicable laws), then Qantas will be responsible for crediting your QFF Membership Account with the number of Qantas Points you redeemed towards the purchase of ticket(s) and Ticketek will process the remainder portion of the ticket price paid by you (if any) back to the original payment method used to purchase the ticket(s); or
2. a partial refund in accordance with these Terms and Conditions (or applicable laws), then:
1. where the amount to be refunded is equal to or less than the portion of the ticket price paid by you with a payment method other than Qantas Points, Ticketek will process the refund amount back to the original payment method; or
2. otherwise, Ticketek will process back to the original payment method that portion of the ticket price which was paid by you with a payment method other than Qantas Points and Ticketek will issue you with a Ticketek Gift Voucher for the remaining portion of the refund amount (in lieu of re-crediting of Qantas Points). Ticketek Gift Vouchers are subject to the Ticketek Gift Voucher Terms & Conditions.
45. If you notify Ticketek that your QFF Membership Account has not been appropriately credited with Qantas Points to which you believe you are entitled in accordance with these Terms and Conditions or Qantas Frequent Flyer Program Terms and Conditions (a "QFFP Claim"), then Ticketek will, within 30 business days after receiving your QFFP Claim, advise whether you are entitled to the Qantas Points. If you are entitled to the Qantas Points, Ticketek will then request Qantas to credit your QFF Membership Account with those Qantas Points. Please allow up to 60 days after the day you are notified of this decision for your Qantas Points to be credited to your QFF Membership Account.

General

46. For the purposes of these Terms and Conditions, Qantas determines matters related to the Qantas Frequent Flyer program, including, but not limited to, QFF Membership, Qantas Points and the minimum number of Qantas Points required for a single transaction and all such matters are subject to Qantas Frequent Flyer Program Terms and Conditions.
47. Ticketek will have no liability for any changes to Qantas Frequent Flyer program or if the relationship between Ticketek and Qantas with respect to Qantas Frequent Flyer program is terminated. Ticketek is not liable for any action taken by Qantas with respect to the implementation of Qantas Frequent Flyer program (including, any changes to Qantas Points redemption or any refusal to issue you with Qantas Points). Ticketek cannot guarantee that you will be able to redeem Qantas Points for any ticket(s) and expressly disclaims any liability with respect to such redemption.
48. For the purposes of these Terms and Conditions, Ticketek shall determine:
1. the types and categories of tickets that are eligible to earn or be redeemed for Qantas Points;
2. the number of eligible tickets; and
3. the number of Qantas Points Qantas Frequent Flyer members can earn on tickets, not Qantas.
49. For the purposes of item 17 above, Ticketek will provide the relevant notice accordingly.
50. Any capitalised terms used in relation to this Qantas Frequent Flyer program section has the same meaning as provided for within Qantas Frequent Flyer Program Terms and Conditions.

For information regarding ticketing of live entertainment and sporting events, or to obtain a copy of the Code of Practice for Event Ticketing contact Ticketek or refer to www.liveperformance.com.au.

Ticketek Online Terms of Use and Privacy Policy

The Website Terms of Use and the Ticketek Australia Privacy Policy are incorporated into these Terms and Conditions.

General
The term “including” when used in these Terms and Conditions is not a term of limitation.