Casting notice:
The appearance of any member of the company is subject to change and may be affected by contracts, holiday, illness, or events beyond the producers’ control. No refunds or exchanges will be offered as a result of an artist’s unavailability to perform at any performance.
Late-comers policy:
Patrons arriving late may not be admitted into the auditorium until a suitable break in the performance. Latecomers may not be seated in their ticketed seat, but in an alternate area nearer an entrance where minimal disruption will be caused to seated attendees. This is at the discretion of the venue staff.
Concession Ticket Prices:
Concession prices are available to current holders of an Australian pension, seniors card or full time students. You will need to be able to present proof of your eligibility for the concession prior to admission to the show.
Child Ticket Prices:
Child prices are available to children under the age of 16years. All persons aged 16 and under must be accompanied and sit next to the accompanying adult.
Family Ticket:
A family ticket is two adults and two children OR one adult and three children.
Babes-in-arms Policy:
Infants under the age of two are permitted free of charge provided they do not occupy a seat. Further details on our Children at the Theatres policies.
Age Recommendation
BIG Christmas Spectacular is recommended for all ages. All persons aged 16 and under must be accompanied and sit next to the accompanying adult.
Accessible Venue Information
The Princess Theatre is a venue for everyone, and we work hard to make our shows and events safe and accessible for all. Please click for accessible information at the venue.
Special Effects
This production includes haze (light fog) and strobe lighting.
Recordings and Photography:
Photography, video and sound recordings of any kind are strictly prohibited during the performance.
Ticket Exchange Policy
Ticket exchanges MAY be available for this event. Requests can be submitted via HERE or phone 1300 11 10 11, option 3, between Monday to Friday 9am to 5pm and Saturday to Sunday 10am to 5pm.
Please note:
- All requests must be made no later than 7 days prior to start of the ticketed performance.
- Only 1 exchange per event will be allowed.
- A per ticket exchange fee of $9.80 applies up to a maximum of $29.40 per exchange transaction.
- All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.
- If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.
- No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
- Exchanges may also be available if the performance is postponed or rescheduled.
We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for all Marriner Group venues (Regent Theatre, Comedy Theatre, Princess Theatre and Forum Melbourne) or through approved partners.
If you purchased tickets through any other channel, please contact the seller directly.