Pre-Booking
Is it possible to extend my stay?
Your package booking includes a one-night stay at your chosen hotel. Extra nights either side of the event night are bookable via our travel partner Sound Travel Group Limited trading as Sound Travel (Sound Travel). Sound Travel will contact you within 7 days of placing your package booking.
Is it possible to upgrade my room?
Packages are typically based on a standard room category, so upgrades aren’t normally available. If you’d like to explore options, please contact Sound Travel who’d be happy to check for you. Sound Travel will contact you within 7 days of placing your package booking with your account details.
Can I arrange an early check in or late check out?
Check in and check out times vary and are specific to the hotel that you select as a part of your package.
Early check in and late check out is subject to availability and can be noted as a request via Sound Travel, who will pass these on to the hotel, but these can’t be guaranteed.
Do the ticket + hotel packages include transportation to the venue?
Our packages do not include transportation to the venue however, all our partner hotels are within a reasonable distance to the venue. You can view travel route suggestions within your package confirmation details of which will be available to you in your Sound Travel account area.
Post-Booking
When will I receive my ticket + hotel package confirmation?
Hotel packages are provided by Sound Travel.
Within 7 days of placing your booking you will be sent login details to a customer account area where you will be able to view your hotel booking and download your package confirmation.
Is it possible to extend my stay?
Yes. Your package booking includes a one-night stay at your chosen hotel.
Extra nights either side of the event night are bookable via Sound Travel.
Sound Travel will contact you within 7 days of placing your package booking, with details on how to access your account.
Is it possible to upgrade my room?
Packages are typically based on a standard room category, so upgrades aren’t normally available. If you’d like to explore options, please contact Sound Travel who’d be happy to check for you. Sound Travel will contact you within 7 days of placing your package booking with your account details.
Can I arrange an early check in or late check out?
Check in and check out times vary and are specific to the hotel that you select as a part of your package.
Early check in and late check out is subject to availability and can be noted as a request via Sound Travel, who will pass this request onto the hotel.
How do I change the name on my booking?
You can change the name of the lead guest on your booking up to 15 days prior to your check in date.
You need to do this via Sound Travel and an amendment fee of $50 per change will be charged.
No amendments will be possible within 15 days prior to your check in date.
Do you need the names of all guests on my booking?
We only require the name of the lead guest, however if you have more than one room booked and will be checking in separately, please contact Sound Travel here and complete the following details:
- full name
- email address (same as the email address you used to place your booking)
- Order Confirmation Number
- the lead guest names for the additional room(s)
I have booked one package, how many rooms will I be allocated?
All our packages are based on two (2) people sharing one (1) room, each package includes two (2) event tickets and one (1) hotel room.
If you have purchased two (2) packages you will have four (4) tickets and two (2) hotel rooms.
I’ve booked multiple packages, can I guarantee that my rooms will be allocated next to each other?
Sound Travel will do their best to accommodate your request, subject to room availability. Please contact them here and provide the following:
- full name
- email address (same as the email address you used to place your booking)
- Order Confirmation Number
I’ve contacted my hotel and they have no record of my booking
Our partner hotels will have access to your booking details from 14 days prior to the check in date. If you have any requests or questions about your hotel stay before this please contact Sound Travel here.
How can I arrange parking
Our partner hotels will have access to your booking details from 14 days prior to the check in date. If you would like to arrange parking or any other extras directly with the hotel, please do so within 14 days of your check in date.
Sound Travel cannot arrange pre-booked parking.
I need to cancel my package, can I get a refund?
Refunds for packages (including any extra nights) are only available if the event is cancelled or rescheduled, or where required by Australian Consumer Law.
My package confirmation is incorrect
Sound Travel will investigate this for you. Please contact them here and provide the following details:
- full name
- email address (same as the email address you used to place your booking)
- Order Confirmation Number
Do the ticket + hotel packages include transportation to the venue?
Our packages do not include transportation to the venue; however, all our partner hotels are located within a reasonable distance of the venue.
You can view travel route suggestions within your package confirmation details which will be available to you in your Sound Travel account area.
How can I download my tickets?
Details on how to access your tickets will be sent to you directly by the relevant ticketing company.