Please enter your VIP package contact information carefully. You will receive further instructions on how to redeem your VIP inclusions via the contact details that you provide at the time of purchase.
All information regarding your package will be sent to either your email or to your text during the week of the show, including times for the event. Please get in touch with our team at info@untitledgroup.com.au if you don’t receive this communication from us within that time frame.
All VIP Packages grant access only to their respective included areas. Guests must adhere to all venue rules and regulations. Participants must be able to safely participate in the VIP space and remain in the designated VIP areas only. The Promoter accepts no responsibility for any injuries sustained during the VIP experience.
There may be instances where we need to make alterations to parts of your VIP Package including (but not limited to) changes to event times. When this happens, we will do our best to ensure that you will be provided with an alternative that has an equivalent value to the price of your Package. No cash alternative is available for VIP inclusions.
If you have any questions about your Package or experience, please feel free to reach out to our team at info@untitledgroup.com.au.
Untitled Group has a strict no refund policy, unless required under Australian Consumer Law. Please make sure that you choose carefully when purchasing your Package, as we are not able to provide refunds for change of mind or similar circumstances. VIP Packages are non-transferrable.
In the event of any conflict or inconsistency between these terms and conditions and the ticketing terms and conditions, the ticketing terms and conditions shall take priority to the furthest extent permitted by law.