Casting Notice:
The producers cannot guarantee the appearance of any particular artist at any performance. No refunds or exchanges will be offered as a result of an artist’s unavailability to perform at any performance.
Late-comers policy:
Patrons arriving late may not be admitted into the auditorium until a suitable break in the performance. Latecomers may not be seated in their ticketed seat, but in an alternate area nearer an entrance where minimal disruption will be caused to seated attendees. This is at the discretion of the venue staff.
Family Tickets:
Purchase a family ticket and save $20 per seat in A Reserve and B Reserve. A Family ticket will admit 2 adults and 2 children or 1 adult and 3 children.
Babes-in-arms Policy:
A Christmas Carol is recommended for ages 8 and up. If Parents or Guardians are choosing to visit the theatre with children under two years of age, they are permitted free of charge provided they do not occupy a seat. All other ages need to hold a standard ticket. We ask that you book an aisle seat and liaise with the theatre's front-of-house staff on arrival at the theatre. Please consider the interests and enjoyment of other patrons. Any person (regardless of age) interfering with the enjoyment of other patrons may be asked to leave the auditorium or venue. Please click HERE for further details on our Children at the Theatres policies.
Age Recommendation:
This production is recommended for ages 8 and up.
Hearing Assistance
Assistive Listening Devices: The Comedy Theatre provides personal induction neck loops free of charge from the cloakroom, located inside the Stalls foyer. Patrons with hearing aids can utilise neckloops by switching the “T” Switch, or Telecoil position. We can also provide headsets for those without compatible hearing aids or who may prefer headsets. Our Assistive Listening Devices are compatible with standard 3.5mm headphone jacks if patrons wish to bring their own headsets. We aim to do our best and ensure patrons using Assistive Listening Devices can fully experience the show. If there are any issues with a device, please see a Front of House staff member for assistance.
Special Effects:
This performance contains theatrical smoke, haze and lighting effects, and loud noises.
Recordings and Photography:
Photography, video and sound recordings of any kind are strictly prohibited during the performance.
Ticket Exchange Policy
Ticket exchanges MAY be available for this event. Requests can be submitted via HERE or phone 1300 11 10 11, option 3, between Monday to Friday 9am to 5pm and Saturday to Sunday 10am to 4pm.
Please note:
- All requests must be made no later than 7 days prior to start of the ticketed performance.
- Only 1 exchange per event will be allowed.
- A per ticket exchange fee of $9.80 applies up to a maximum of $29.40 per exchange transaction.
- All requests are subject to availability at the time of exchange and must be of equal value of the original ticket(s) purchased.
- If you wish to exchange to a higher priced ticket(s), you will be required to pay the full price of your new tickets, plus the applicable exchange fees and then a credit will be applied on your original date tickets.
- No exchanges or refunds can be provided after the deadlines listed above or after a performance date unless required by applicable law.
- Exchanges may also be available if the performance is postponed or rescheduled.
We can only assist customers who purchased their tickets via Ticketek, the authorised ticket seller for all Marriner Group venues (Regent Theatre, Comedy Theatre, Princess Theatre and Forum Melbourne) or through approved partners.
If you purchased tickets through any other channel, please contact the seller directly.