Lightscape Melbourne Flexi tickets

Conditions of Entry

Where sessions are not sold out a limited number of event day tickets may be available from the box office located at Observatory Gate onsite from 4.45pm. The box office is cashless.

What is the Lightscape experience?
Visitors to Lightscape make their way along a winding trail through Royal Botanic Gardens Melbourne’s landscape, awash in artistic lighting design. Along the way, they’ll encounter large lighting sculptures, colourful lighting effects and an accompanying soundscape.

The trail begins at Observatory Gate and ends at Oak Lawn Gate (off Birdwood Ave, opposite the Shrine of Remembrance).Ticket times are staggered so groups can comfortably stroll the trail with family and friends.

What happens if it’s raining?
Lightscape is an outdoor event and will go ahead in the event of rain or wind, so please check the weather forecast and dress appropriately. You will not be able to refund or exchange your tickets if you choose not to attend due to inclement weather.

If the weather presents a hazard and a risk to safety, and Lightscape is cancelled you will be notified via email and SMS of any cancellation and the re-booking process which will include the ability to book on another day or a refund if this is not possible. Please ensure your email and mobile phone number are up to date in your Ticketek account. Please check our website and social media pages for updates.

Ticketek takes the issue of scalping seriously.

Please comply with any stated ticket limit for this event. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice.

This includes ticket orders associated by the same name, email address, billing address/delivery address, credit card number or any other details provided to Ticketek.

Tickets for this event are timed in 15-minute increments from 5.15pm, 5:30pm or 5.45pm onwards depending on the chosen event date and sunset times.

Last entry onto the trail will be 10 minutes after the final advertised timeslot. For example, if the last advertised timeslot is 8.00pm then last entry onto the trail will be at 8.10pm, no further entry will be allowed after this time.

The event will close 90 minutes after the final advertised timeslot.

Each event day, Royal Botanic Gardens Melbourne will close at 3.00pm and open to Lightscape audiences from 5.15pm, 5:30pm or 5.45pm onwards depending on the chosen event date.

To ensure that only ticket holders for Lightscape have entry to the evening event, daytime visitors must vacate the Gardens at 3.00pm.

*Purchase Early
Purchase Early – Tickets purchased after midnight for the same day (online and at the box office) will incur a surcharge of $4 per person.

* GST and Service Charges
All prices shown above are inclusive of GST. An additional service charge may be imposed by the ticketing provider.

**Family ticket price conditions
A family ticket admits 2 adults and 2 children. Children must be aged 12 years and under to be eligible for the family ticket. Children aged 3 years and under are free of charge.

***Concession ticket price conditions
Concession price tickets are available only to people who have a valid:
• Australian full time secondary or tertiary student card (including people under 16 years)
• Australian Government Issued: Pension Card
• Australian Government Issued: Carer Card
• Australian Government Issued: Health Care Card

Concession price tickets are NOT available to holders of:
• Seniors Card
• International student card

Concession ticket holders will be required to present the relevant concession documentation at the point of scanning / entry and if purchasing in person.

****Flexi Ticket conditions
A Flexi ticket permits access to the trail on a chosen date, any time between the first advertised timeslot and last entry (10 minutes after the last advertised timeslot). Tickets are only valid for the date for which they are purchased.

There are no child or concession discounts on Flexi tickets. Customers with a Flexi ticket may still be required to queue when they choose to enter.

*****Super Flexi Ticket conditions
A Super Flexi ticket permits attendance once on any date at any session time during the Lightscape season.

Super Flexi tickets are valid for use during the 2025 season, 20 June to 10 August (Wednesday to Sunday, plus Monday 7 July, Tuesday 8 July, Monday 14 July and Tuesday 15 July), at any time between the first advertised timeslot and last entry (10 minutes after the last advertised timeslot).

There are no child or concession discounts on Super Flexi tickets. Customers with a Super Flexi tickets may still be required to queue when they choose to attend.

Groups of 20+ are eligible for a discount of 10% on Lightscape tickets. If you wish to buy more than 21 tickets for a group, please contact Ticketek here.

Flexi tickets permit access to the trail on a chosen date, any time between the first timeslot and last entry (10 minutes after the last advertised timeslot).

Tickets are only valid for the date for which they are purchased.

There are no child or concession discounts on Flexi tickets. Customers with a Flexi ticket may still be required to queue when they choose to enter.

Find Flexi tickets here.

A Super Flexi ticket permits attendance once on any date at any session time during the Lightscape season.

Super Flexi tickets are valid for use during the 2025 season, 20 June to 10 August (Wednesday to Sunday, plus Monday 7 July, Tuesday 8 July, Monday 14 July and Tuesday 15 July), at any time between the first advertised timeslot and last entry (10 minutes after the last advertised timeslot).

There are no child or concession discounts on Super Flexi tickets. Customers with a Super Flexi ticket may still be required to queue when they choose to attend.

Find Super Flexi tickets here.

If I book the wrong date, can I transfer my ticket to another date?
Unfortunately, this is not possible. It is important to make sure that you choose the right date and time slot when you buy tickets, as we are not able to offer exchanges or refunds after tickets have been purchased.

If I am delayed and miss my timeslot, can I join a later slot?
Yes. We will accommodate you in the next available timeslot on the same night. Please talk to staff at the gate when you arrive. During peak times, if you miss your timeslot, you may be asked to wait before you enter.

The entrance to Lightscape is via Observatory Gate of Melbourne Gardens near the Visitor Centre, Birdwood Avenue, opposite the Shrine of Remembrance.

A box office will be available at the entrance if you need to pick up tickets at the event, or if you have any queries on the day.

CAR
Limited street parking is available on Birdwood Avenue. We recommend you take public transport or ride-share, as parking will be at a premium on the event nights, so please allow plenty of time to find a park and walk to the event entrance.

Street parking is only permitted in marked parking bays. Please ensure you adhere to parking restrictions. No parking is permitted in parklands or on grassed areas (including in Kings Domain South Parklands). Council officers are actively patrolling the area and will issue penalties for vehicles that are parked incorrectly.

Paid off-street parking is available in the area, including at:

• Ace Parking – 2 Bowen Cresent, Melbourne (15 min walk)
• Open 5:00 AM – 10:00 PM
• Arts Centre Melbourne – 4 Sturt Street, Southbank (15-20 min walk)
• Open 24 hours
• Wilson Parking – 436 St Kilda Road, Melbourne (20 min walk)
• Open 24 hours

PUBLIC TRANSPORT

Tram: The closest stops to Royal Botanic Gardens Melbourne are:

• 19 - The Shrine of Remembrance stop on St Kilda Road (for trams 3, 5, 6, 16, 64, 67 and 72)
• 20 - Anzac Station on St Kilda Road (for trams 3, 5, 6, 16, 64, 67 and 72)

Be sure to plan your journey with Public Transport Victoria as road works may affect your journey.

CYCLING
There will be bike parking on site at the entrance to the event.

Lightscape is a walking trail, vehicles (whether foot propelled or motorised) are not permitted on trail. This includes but is not limited to bikes, scooters, skateboards, hover-boards, balance bikes and roller skates.

Wheelchairs and recognised mobility aids are allowed.

Is Lightscape wheelchair accessible?
The trail is designed so that it can be navigated on paths. There are some paths whose gradients are steep, and audience members may benefit from assistance. Royal Botanic Gardens Melbourne has a limited number of manual wheelchairs that can be loaned, free of charge. Wheelchairs will be available to book closer to the event date.

If the weather conditions prohibit the trail from being fully accessible for those needing mobility devices (wheelchairs, walkers, etc.), consideration will be made on a case-by-case basis to allow for tickets to be transferred to alternate dates. If you have particular access requirements, please call (03) 9252 2300 for further enquiries.

Do you accept Companion Cards?
Yes, holders of a government issued companion card can access a free ticket for their companion. Proof of eligibility will be required upon entry.

Please book these tickets using the booking process.

Accessible Tickets for Relaxed Sessions
Relaxed sessions are for anyone who would benefit from experiencing the event in a more relaxed environment. This can include, but is not limited to, people with autism, sensory sensitivities, Tourette's syndrome, learning disabilities or dementia, as well as people living with mobility challenges, anxiety or people who have experienced trauma.

Relaxed sessions will take place on:

• Wednesday 9 July at 5.15pm
• Wednesday 23 July at 5.30pm

In a relaxed session:

• The capacity of the event has been considerably reduced.
• You can leave the route at any time by requesting assistance from a steward, and can be guided to a designated quiet area. You are welcome to bring in, and use, stimming devices.
• Pre-show resources, such as a Visual Story, are also available to help you prepare for your visit.

Please note:

• There will be bright, flashing, flickering and patterned effects but no strobe lighting. Some lighting features will include lasers.
• There is an accompanying soundscape although no surprising or loud noises.

If you are interested in attending and would like to receive more information please email lightscape@rbg.vic.gov.au, with the subject line ‘Lightscape Relaxed Sessions’. You can also book via Ticketek's Accessible Booking Form.

Is there white strobe lighting or flashing lighting effects?
Some lighting sequences will include flashing, flickering and patterned effects, however there will be no strobe lighting. There are dynamic flashes of white light and fast colour changes. Some lighting features include lasers.

Will smoke or haze effects be used?
Smoke and haze effects may be used in some areas of the trail.
Real fire is also used in some areas of the trail.

How do I get more information about accessibility at Lightscape?
If you have particular access requirements or would like more information about access at Lightscape please call (03) 9252 2300 or email lightscape@rbg.vic.gov.au