Age Restrictions: VIP Packages are available to all age categories
eligible to purchase a ticket to the event. Generally, children 14 and under, will require supervision by a parent or legal guardian. We recommend you check the applicable venue’s terms of entry prior to purchase. For clarity, age means age as at the date of the show, not at the date of purchase.
Re-Sale Prohibited: All Package elements will be rendered invalid if resold.
No Refunds: Subject to any appliable law (including without limitation the Australian Consumer Law) VIP Packages and contents are non-transferable, and all sales are final. There are no refunds or exchanges. Name changes will be issued at the sole discretion of Frontier.
Package Details and Instructions: All VIP package purchasers will be
contacted by email (to the email address submitted at the time of
purchase) approximately 5 days before the concert. If you do not
receive this email 5 days prior, please double check your junk email
folder, and if you cannot locate any VIP communications, please email VIP@frontiertouring.com
Packages Subject to Change: All VIP package items and experiences
(including any pre-show functions, times, locations, and package
inclusions) may vary from market to market and are subject to change
at any time for any reason.
Purchaser Information: You are responsible for ensuring your contact
information (email and mail address) provided at the time of purchase
is correct and current and Frontier, the Artist, Ticketing
Company, Venue and any other affiliated parties are not responsible
for outdated or incorrect information provided by you included where
incorrect information results in an undelivered product.
Arrival Time: A component of your VIP package will require you to be
at the venue at a designated time. This may be well before doors open. If
you arrive late to your designated time, you are deemed to have
forfeited any missed components of the VIP package.
Early Entry: Early Entry means you have priority access into the venue, before all other ticketholders. This includes access for the pre-show merchandise shopping opportunity. Exact times will be sent to all VIP Package purchasers closer to the show dates. Please note there is no sectioned off area on the floor for the General Admission Standing Tickets (unless otherwise advised).
Artist Interaction: There is no Artist interaction or involvement on the day of the concert.
Commemorative VIP Laminates: VIP laminates are for commemorative purposes only. The VIP laminate does
not gain or authorise access into the venue or any backstage areas.
VIP Package Components (eg Limited Edition Tour Gift, Commemorative VIP Laminate): All VIP Package
components are to be picked up at the venue at the time designated
for VIP check-in on the night of the concert.
All sales are made subject to Frontier’s Terms of Sale and any
applicable laws. In the event of any conflict or inconsistency between
the above VIP Package Additional Terms & Conditions and Frontier’s Terms of
Sale, Frontier’s Terms of Sale shall take priority to the furthest extent
permitted by law.
If you have questions or concerns regarding the delivery, collection, or
contents, of your VIP Package inclusions, please email VIP@frontiertouring.com