Age Restrictions: Packages are available to all age categories eligible to purchase a ticket to the Show. Generally, children 14 and under will require supervision by a parent or legal guardian. We recommend you also check the Venue Terms of Entry prior to purchase. Age means age as at the date of the Show not the date of purchase.
Re-Sale Prohibited: All package elements will be rendered invalid if resold.
No Refunds: Subject to any appliable law (including without limitation
the Australian Consumer Law) VIP packages and contents are nontransferable and all sales are final. There are no refunds or exchanges.
Name changes will be issued at the sole discretion of Frontier.
Package Details and Instructions: All Package Purchasers will be contacted by email (to the email address provided at the time of purchase) approximately 5 days before the Show.
If you do not receive this email 5 days prior, double-check your Junk email folder, and if you cannot locate any Package communications, email: VIP@frontiertouring.com
Packages Subject to Change: All Package items and experiences (including any Pre-Show functions, times, locations, and Package inclusions) may vary from market to market and are subject to change at any time for any reason.
Purchaser Information: You are responsible for ensuring your contact information (email and mail address) provided at the time of purchase is correct and current and Frontier, the Artist, Ticketing Company, Venue and any other affiliated parties are not responsible for outdated or incorrect information provided by you including where incorrect information results in an undelivered product.
Arrival Time: A component of your Package may require you to be at the Venue at a designated time. This will may well be before doors open.
If you arrive late to your designated time, you are deemed to have forfeited any missed components of the Package.
Entry: Entry times to access the Venue for the Packages will be staggered.
play with earth! VIP Experience Package Purchasers will enter the Venue before the Slow Dive Soundcheck Experience Package Purchasers.
There is no sectioned-off area on the floor (unless otherwise advised).
Exact times will be sent to all Package Purchasers closer to the Show dates.
Artist Interaction: There will be limited and/or indirect Artist interaction during the Meet and Greet Opportunity with Wave to Earth plus a Group Photo.
There is no direct Artist interaction at the Pre-Show Wave to Earth Soundcheck Experience.
Artist Group Photograph: The Group Photo taken by Artist team will be shared via email with all Package Purchasers. Frontier provides no guarantees in respect of use and distribution of the Group Photo after it is shared with all Package Purchasers.
Participation in the Group Photo is optional.
Package Components (such as Merchandise): Unless otherwise advised, all Package components are to be collected at the Venue at the time designated in the Package Details and Instructions.
All sales are made subject to Frontier's Terms of Sale and any applicable laws. In the event of any conflict or inconsistency between the above play with earth! VIP Experience and Slow Dive Soundcheck Experience Additional Terms & Conditions and Frontier's Terms of Sale, Frontier's Terms of Sale shall take priority to the furthest extent permitted by law.
If you have questions or concerns regarding the delivery, collection, or
contents, of your Package inclusions, please email VIP@frontiertouring.com